Setting up your shipping schedules

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              Setting up your shipping schedules


Using this feature you can:

  • Add delivery slots.
  • Place a limit on the number of orders that are allowed for each slot.
  • Charge different prices for each slot.
  • Add once-off or recurring delivery slots
  • Specify excluded dates in which no shipping will take place.

To set up your shipping schedule, do the following: 

  1. Login to your WebStore Manager.
  2. Go to Shipping & Taxes > General Setup.
  3. Select a country.
  4. Scroll down to Shipping Methods.
  5. Click a shipping method.
  6. Click Configure.

The scheduling panel

  • View an overview of time slots and excluded dates.
  • Click & Drag the cursor over the slot interval to move or edit a slot.

Adding a time slot

  • To add a time slot, click Add Slot.

Date and Time

  • The Start date is the first date in which the delivery slot will appear. 
  • If this is a single event, then this is the only date that will have this delivery slot. 
  • If it is a recurring date, then this is the first date in which the recurring slot will start being available.
  • The format of the date depends on the language settings of your browser.
  • The start and end times define the length of the slot. 
  • You can choose any length of time for the slot, and there is complete flexibility; you can have one slot from 4:15 - 4:30pm and another slot from 6:00 - 8:00pm on the same day.

Recurring dates

  • If you would like to have a delivery slot which repeats, they have the option to make the slot weekly or bi-weekly. 
  • When one of these options are selected, the retailer will then be able to choose which days of the week that the delivery slot will be available.

Availability

  • You can control the availability of shipping dates.
  • This can prevent the store from being overwhelmed by a high amount of orders that are placed just before the delivery slot occurs. 
  • If the slot is before the maximum availability or after the minimum availability, it will not appear as an option on the checkout page.

Order limit

  • The order limit is the maximum number of orders that can be placed on this delivery slot, giving you full control over how many deliveries are processed.
  • If the order limit is reached, then the delivery slot will no longer appear on the checkout for customers.

Cost

  • Define the slot cost. 
    • Default: The slot delivery cost will be the same as the cost of the shipping method it is assigned to.

    • Increase cost: The cost of the slot is added to the shipping option.

    • Decrease cost: The cost of the slot is subtracted from the shipping option.

    • Override cost: The cost of the slot will override the cost of the shipping option.

    • Free fulfilmentThe Cost of shipping to be free.

  • Click Save.
  • Click Activate Schedule to implement the delivery slots

Note: For recurring orders, the order limit is shared across the schedule events, we recommend having a recurring schedule of no more than one or two days a week.

Excluded dates

  1. Select Add New.
  2. Enter the date you wish to be excluded.
  3. Click Exclude Date.

Note: Like the Start date for adding slots, it is written in DD/MM/YYYY format, but you can click on the icon to the right to display a calendar from which you can choose a date from.

Checkout page

  • Delivery slots appear as a new template on the checkout page

Note: The template is customisable, however, it is not recommended without assistance from our team.

  • Select an available delivery slot
  • When the maximum number of orders per delivery slot is reached, the time slot will no longer be displayed on the checkout page under that date.
  • Once you have selected a delivery slot you will be given a time that states how long this slot will be reserved for.

                 

Note: The interface is also adaptable for mobile devices, with the dates appearing in a vertical list with the same features.

Delivery slot error message

  • If a customer tries to checkout without selecting a delivery slot, or if their slot reservation expires, they will receive this error message and the checkout will fail.
  • This error message is an editable language string.
  • Edit the string ERR_SELECT_DELIVERYSLOT to your preferred description.

To learn more about editing a language string, visit: Editing the language of your store.

Contact Us

If you have any problems with this feature please contact our support team by opening a ticket.